Measuring Wizards

Charke Ching, a TOC colleague recently wrote a humorous short story about wizards and quality, in an attempt to illustrate the possible consequences of applying the concept of "you can't manage what you don't measure" combined with the Law of Unintended Consequences.

Clarke's story reminds me of Eli Goldratt's famous phrase:

"Tell me how you measure me and I will tell you how I will behave", or the flipside "If you measure me in irrational ways, do not complain if I behave irrationally".   

Long story short:   be careful what you measure and what you reward.

A critical skill of any effective manager is the ability to bring out the best of people, by identifying what specific behaviors are productive to the organization,  and then reinforcing them and rewarding them appropriately.   It is the systematic application of this reinforcement process, along with a rewarding environment, that can propel your organization to superior levels of performance.

What are the key things you measure in your organization?  How is that working for you?

Guess Who's Back?

After some weeks of handling delicate family matters, ending some previous projects and starting some new ones, I am "back in business".

Even if this blog was created initially for my personal development, it is good when a friend asks you where have you been and when you'll be back.

Thanks to all for reading. And please give me feedback, to continuously improve!

The Icarus Deception, a Godin Kickstarter Project

It all started with the Domino Project, an initiative for authors based on the assumption that when you have a tribe, or group of people following you, publishing your work under a different model may work, and big advances, publishers and brick and mortar bookstores may not be necessary.

Seth Godin's latest initiative expands on his previous work, and is based on the following assumptions:

• You have a "tribe" of people that follow you, respect you, and are eager to know and share your thoughts

• Your tribe is big enough to help you fund and launch projects, in exchange for something special in return, such as a special edition of a book, exclusive interview, or others

• Brick and mortar distribution will work in your favor, expanding on the initial efforts of your tribe

The book to be published under this format is called the Icarus Deception, launched as a Kickstarter Project.  It was funded in record time, just a few hours, showing how big Godin's tribe is.   With this book, Godin will try to challenge the notion that you need to convince the publisher of a new book idea before publishing a book, instead of convincing your audience and by default, your publisher.

Do you have a big enough tribe?   Find something you are good at, and start building it slowly over time.  This is one of the biggest asset you'll have in the long run.

The Dip, Revisited

For all of you that like Seth Godin and his thoughts, The Dip is one of his bestselling books, talking basically about when it's time to quit something you are doing...or stick with it until you make it.

Some excerpts (paraphrased) from his book:

• The famous phrase, "winners don't quit", is jut wrong.
• Winners quit, the right things, at the right time, all the time.
• Quit the wrong stuff, stick to the right stuff.  Have the guts to do just this.

If you want a short audio introduction of the Dip, listen here.

Jim Collins has some thoughts along these lines too, with his New Year's Resolution Stop Doing List, where he advice readers to stop doing stop that make you lose focus on what you really want, as time for all of us is  the scarcest resource and limited.

So, how good are you at quitting?   Are you focusing on the right things?

You're Not Special

We have all heard famous high school and graduation commencement addresses, and some become internet phenomenons such as Steve Jobs'  "Stay Hungry Stay Foolish".   It's difficult to find a really inspiring graduation speech, isn't it?

David McCullough, an English teacher at Wellesley High School recently gave an inspiring speech to the summer high school graduates.  In his speech, titled "you are not special", David suggests that with so many people in the world with your same qualifications, we are all basically a commodity, regardless of the Lake Wobegon effect.   It all boils down to how much you care, and if that inspirations follows you for a long enough time, to get over the the Dip.

Are you still a commodity?  How many people are knocking on your door, begging you to work for them?

The Executive and The Consultant

For all of us who have been both independent consultants and employees, the Deming impersonator Mike Micklewright explains the difference between both roles very clearly.

For some of us, the ever lasting conflict between security (having a stable job) and satisfaction (attempting to solve problems in a wide variety of industries) is not easy to break.   Some find other income generating activities, others work as internal consultants for companies, others find jobs as consultants.  Having a job also does not guarantee stability, and can sometimes make your mind "dormant", as you become used to a job's procedures and processes.

The key is to never lose the "consultant mindset", regardless of what you do for a living.    Look at things from a higher perspective.  Always think and make decisions as if you were the owner of the company.   Constantly read about new things, share, learn.  Experiment, Learn, Experiment again. Tap into the wisdom of crowds.  Ask why constantly.  Give yourself time to reflect and think.

We all have a consultant mindset.  How often do you use it?

The Constanza Principle

There is a famous Seinfeld Episode where George Constanza starts doing the opposite of what his inner mind suggested.   After adopting his contrarian view on life, Constanza starts being very succesful in most of his endeavors.

Now, we all now the "lizard brain" or amygdala is there since evolutionary times to protect you from danger and to protect your family...but every once and again it may be good to stop listening to it, as hyenas and other dangers are not as common as before.

How often do you listen to your lizard brain?   What if you said yes, instead of no?