Bill Waddell shares a great story about a problem a toothpaste company was facing, related to shipping empty boxes (without tooth paste in it). It shows how by just using the minds of people in the work floor, you can find cost effective solutions that yield high returns, instead of paying consulting companies millions of dollars to solve your problems. In some Lean circles, this is sometimes referred to as the "Eighth Waste", or "not using your people's talents".
This story reminds me of the easy and practical solutions that Shigeo Shingo came up with, when working with Toyota as a consultant.
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