I recently saw a video of a lecture given by Dr. John Toussant about all the continuous improvement work he has led as CEO of the Thedacare Medical Center in Wisconsin. In a system where the ultimate mistake is death, and that has around 100,000 mistake caused deaths of patients, continuous improvement makes a big difference.
Dr. Toussant discusses some of the tools he has used to improve defects, ranging from A3s, Checklists and Standardization. He also talks about how to sustain continuous improvement efforts, which is one of the biggest obstacles that change agents run into, showing a change framework he developed based on John Kotter's methodology for change.
It is inspiring to see that some CEOs of health care institutions in the US really get it. Let's hope this thinking spreads as fast as possible.
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