Bill Waddell writes about erroneous policies found in companies, that usually when thinking about them, they just don't make any sense at all. Using Wal-Mart as an example, he shows how local efficiencies, suboptimal policies, internal transfer pricing systems just makes things incredibly difficult for customers.
Sometimes, you just have to wonder how some companies are still in business, but when you find similar cases everywhere, then I guess it's no wonder at all.
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