Mark Graban, Lean author and consultant, recently held a webinar on Statistical Process Control.
Using Don Wheeler's ideas on Statistical Process Control, Mark shows how to use control charts to improve your role as a manager, emphasizing on the importance on understanding the difference between signals and noise, to clearly identify when real changes in processes are happening or not.
Many people think that control charts should only be used in manufacturing, but is manufacturing the only area in a company that needs improvement? Control charts can be used in any process that needs improvement, and helps improve managements ability to predict.
It's available for a limited time only, so watch it soon.
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